An AED that hasn’t been checked recently is one of the highest-stakes compliance gaps a facility can have — it’s equipment you hope never to use, which is exactly why it needs a reliable servicing schedule rather than being left until someone notices. Nova Biomedical has serviced AEDs and defibrillators for hospitals, GP practices, aged care providers, mine sites, and community organisations across Queensland, New South Wales and Western Australia for over 25 years, and we’re ISO9001:2015 certified for the quality systems behind that work.
What’s Included in Our AED Servicing
- Pad and battery expiry checks, replacing consumables before they lapse rather than after a failed self-test is noticed.
- Functional testing to confirm the unit powers on, self-tests correctly, and is ready for immediate use.
- Physical inspection of the unit, carry case, and any wall-mounted cabinet or signage.
- Service records and compliance documentation, useful for accreditation evidence and, in some states, public access defibrillator registration requirements.
Who Needs This Service
Any organisation with an AED on site — hospitals, GP and specialist practices, aged care facilities, mine sites, government and defence sites, ambulance services, surf lifesaving clubs, and workplaces with a public access defibrillator. AED readiness is a common evidence point across the NSQHS Standards, RACGP Standards, and Aged Care Quality Standards. See how this fits into Aged Care Quality Standards compliance.
Common Issues We Find
- Pads or batteries past their expiry date, often because the expiry isn’t tracked against a central schedule.
- Units stored in extreme temperatures — vehicles, outdoor cabinets, or uninsulated storage — that can affect battery life.
- No one clearly responsible for checking the unit’s self-test indicator on a regular basis between formal servicing visits.
FAQ
How often should an AED be serviced?
Formal servicing is typically annual, though pads and batteries have their own expiry dates that need tracking independently — we can set up a schedule that covers both.
Do you service multiple AED units across one site?
Yes, including sites with AEDs in multiple buildings, vehicles, or public access locations.
Can AED servicing be combined with our other equipment testing?
Yes — it’s commonly scheduled alongside AS/NZS 3551 electrical safety testing and other routine compliance visits.
What happens if pads or batteries are found to be expired?
We flag it immediately and can arrange replacement so the unit is back to ready status without delay.
Who We Provide This Service To
We service AEDs for ambulance services, surf lifesaving clubs, and aged care facilities across our service area.
What AED Servicing Involves
AED servicing goes beyond a visual check. Our biomedical engineers perform a thorough compliance assessment covering every aspect of AED readiness:
- Pad inspection and replacement — checking expiry dates, seal integrity, and replacing pads that are expired or compromised
- Battery condition and replacement — testing battery charge status and replacing batteries approaching end of life
- Self-test verification — confirming the AED’s internal self-test is running correctly and no fault conditions are present
- Shock delivery verification — verifying the shock delivery circuit is performing within specification where the device supports it
- Physical inspection — checking the device, case, and accessories for damage or deterioration
- Compliance documentation — issuing a service record suitable for accreditation, public access defibrillator (PAD) legislation, and insurance requirements
AED Brands We Service
We service all common AED brands used in Australian healthcare and public access settings, including Philips HeartStart, Zoll, Defibtech, Cardiac Science, and Lifepak. Nova Biomedical holds Philips Authorized Service Provider (ASP) status, giving us access to Philips genuine parts and technical support for HeartStart AED servicing. We hold stock of common pad and battery consumables for fast turnaround on replacement.
Book Your AED Servicing
Keep your defibrillator ready when it matters most. Contact Nova Biomedical for a quote.
